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News Bulletin Customer Engagement Conference 2016 Customer engagement can be over-complicated as realers grapple with social media and develop personalisation strategies but at its heart it is simply about communicating with people and the human touch should not be pushed aside by technology-driven solutions.

Qudini is an enterprise Customer Experience Management cloud platform that enables brands to transform their in-store customer experience, and as result improve their sales, operations and customer relationships.In one single flexible platform, use Qudini to manage your resources and connect with customers across multiple journeys and channels using our solutions for: Appointment scheduling, Queue Management, Collections management and Event bookings.

The MBS Group is Europe’s leading executive search boutique operating exclusively in consumer facing industries.

ResearchFarm is a start up boutique focused on strategic insight and innovative topics and trends in the FMCG/retail space.

Internet marketing help for small businesses: website design, social media marketing, SEO, mobile ready and more.

The online retail news resource for retailers. Breaking news on retail, e-tail and multichannel/omnichannel retailing.