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I am a senior research professor at the University of the Free State. I served on the South African Truth and Reconciliation Commission (TRC) as coordinator of victims’ public hearings in the Western Cape.In that role, I participated in, and facilitated encounters between family members of victims of gross human rights and perpetrators responsible for these human rights abuses. Since serving on the TRC and witnessing some of the unexpected outcomes of the TRC’s public hearings process and public dialogue about the past, I have been interested in this question: what features of the TRC process were effective in opening up the possibility of transformation?